A Few Updates at BTM: We are excited to welcome Emily Song, RMT, to the BTM team! While Emily is a fully registered Massage Therapist, direct billing is not yet available for appointments with her. Payment will be required at the time of your appointment, and you will receive a receipt to submit to your insurance provider for reimbursement On Oct 1 2026 we will to be switching to a new online booking system, Jane. Look for our welcome email to set up your account. Thank you for your patience during this transition! Thank you for your continued trust and support. We look forward to continuing to provide the exceptional care and experience you've come to expect from BTM.
New Clients – Allow a Little Extra Time
During your first visit, we’ll go over your health history and assessment as part of your appointment. To make sure you get the full treatment and the best care you deserve, consider booking a bit longer — for example, 75 minutes if you want a full 60-minute hands-on session.
Booking & Payment Policies:
Cancel by email brantfordmassage1@gmail.com to avoid fees.
Payment is due on the day of treatment. Bring your insurance card and a backup payment method. We only can direct bill to ONE insurance company per client.
Sunlife now available for directing billing
If you don’t receive a booking confirmation email, your appointment is not booked.
A credit card is required to secure appointments (used only for no-shows/late cancellations).
Our online booking system does not accept Mastercard Debit (combined debit/credit) cards.